Key Responsibilities:

Outbound & Inbound Calling:

Make outbound calls to prospective and existing clients from provided databases.

Handle inbound customer inquiries and follow up on leads.

Lead Generation & Conversion:

Generate interest in Jusmark Tech’s services and convert inquiries into sales.

Set up meetings for the sales team when required.

Client Handling:

Serve as the first point of contact for potential clients

Address client queries, provide information, and offer solutions.

Build and maintain strong relationships with clients.

Task Management:

Maintain accurate call records and update CRM systems.

Ensure timely follow-ups to maximize conversion rates.

Timeline Delivery:

Achieve daily, weekly, and monthly call targets.

Proactively manage time to ensure optimal productivity.

Quality Assurance:

Maintain high-quality call standards and adhere to company policies.

Provide feedback to the team for continuous improvement.

Security:

Handle customer information responsibly, ensuring confidentiality.

Follow data protection and privacy guidelines.

Key Skills and Qualifications for Telecallers:

Technical Skills:

Basic knowledge of computer systems and CRM software.

Proficiency in Microsoft Office tools, including Word and Excel.

Familiarity with telecalling equipment and relevant software.

Communication Skills:

Fluent in Hindi and English (additional regional languages are a plus).

Strong verbal communication, active listening, and persuasive abilities.

Clear and professional telephone etiquette.

Interpersonal Skills:

Positive, empathetic, and customer-centric attitude.

Ability to build rapport and maintain long-term client relationships.

Patience and resilience in handling objections and rejections.

Time Management & Multitasking:

Excellent time management skills with the ability to prioritize tasks.

Efficient in handling multiple calls and maintaining accurate records.

Meeting daily and monthly call targets and deadlines.

Team Collaboration:

Capable of working independently and collaboratively within a team.

Strong coordination with sales and marketing teams to achieve business goals.

Open to feedback and continuous learning for professional growth.

Eligibility:

Education: Minimum 12th Pass or higher (Graduates preferred).

Experience: 1–2 years of telecalling or customer service experience (Freshers with excellent communication skills are welcome).

Languages: Proficiency in Hindi and English.

Benefits:

Competitive Salary with Incentives and Performance Bonuses.

Flexible Working Hours.

Career Development Opportunities.

Supportive Work Environment.

Join Jusmark Tech and be a part of our exciting journey where your voice makes a difference!